Customer service by text: no hold music required.
Many customers would rather send a quick text than call and wait. KiwiTxt gives your team one SMS inbox for questions, changes and updates, with the full history of every customer in front of whoever answers.
Why text works for support
- Customers can reply when it suits them, not when you're free to talk.
- Short questions get short answers, so your team handles more conversations.
- Everything is written down: no "I was told on the phone…".
Set your team up
Everyone works from the same inbox. Saved replies handle common questions, tags show what each customer needs, and the conversation history means anyone can pick up where a colleague left off.
After hours
Use an auto-reply to let people know when you'll get back to them, or Conversation AI to collect the details so your team can answer first thing in the morning.
Customer service by text questions.
Can several staff answer texts?
Yes. Your team shares one inbox and can see every conversation.
What happens to texts after hours?
Set an auto-reply, or let Conversation AI gather details for the morning.
Can I save answers to common questions?
Yes. Save replies for things like opening hours and directions and send them in one click.
More ways KiwiTxt helps
Text from your computer
Send and reply to text messages from your computer with a proper keyboard. One business number, a shared inbox and full history. Try KiwiTxt free.
Read moreAuto-reply texts
Automatic SMS replies for new enquiries, after-hours messages and web forms, so every customer hears back in seconds. Set up once. Try KiwiTxt free.
Read moreConversation AI
Conversation AI chats with customers by text to collect job details, preferred times and contact info, so your team takes over when the lead is ready.
Read moreTry Customer service by text free today.
Two-way SMS, bulk SMS, booking reminders, missed call text back and more, all in one NZ platform. Cancel any time.