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Two-way SMS · New Zealand

Two-way SMS: real conversations with customers.

Business texting shouldn't be a one-way broadcast. With KiwiTxt two-way SMS your customers can reply to any text you send, and your whole team can see and answer every conversation from one inbox, on a computer or phone.

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What is two-way SMS?

Two-way SMS lets your business send text messages and receive replies, just like texting from your own phone, but from a business number and a shared inbox. Customers don't need an app or a login. They simply text back.

It turns texting into a proper customer service and sales channel: quote approvals, booking changes, questions about orders and "running late" messages all happen by text.

Why NZ businesses switch to two-way texting

  • Faster answers. People reply to texts much sooner than to emails or voicemails.
  • One inbox for the team. Anyone can pick up a conversation, with the full history in front of them.
  • Text from your computer. Type replies on a keyboard instead of a phone, and keep business texts off staff personal mobiles.
  • Nothing to install for customers. It works on every mobile phone.

Try it free for 14 days

Everyday ways to use two-way SMS

  • Quote follow-ups and approvals ("Reply YES to go ahead")
  • Booking confirmations and reschedules
  • Order and job updates: "your car is ready", "we're on our way"
  • Answering customer questions without phone tag
  • Collecting photos and details before a job

Works with the rest of KiwiTxt

Two-way SMS is the foundation of everything else in KiwiTxt. Replies to bulk campaigns, appointment reminders and missed call text backs all come back into the same inbox, so no conversation gets lost.

Popular uses
Customer service by textQuote follow-upsBooking changesOrder updatesBusiness texting
FAQ

Two-way SMS NZ questions.

Can customers reply to my business texts?

Yes. Every message you send from KiwiTxt can be replied to, and replies arrive in your shared inbox.

Can I send texts from my computer?

Yes. KiwiTxt works in your web browser, so you can read and reply to texts from a computer as well as a phone.

Can more than one staff member use it?

Yes. Your team works from one shared inbox and can see the full conversation history with each customer.

Do customers need to download an app?

No. Customers send and receive normal text messages on any mobile phone.

More ways KiwiTxt helps

Missed call text back

Missed call text back automatically texts anyone you couldn't answer, so callers don't ring your competitor. Built for busy NZ businesses. Try it free.

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Appointment reminders

Automatic appointment reminder texts and booking confirmations for NZ businesses. Customers reply to confirm or reschedule. Cut no-shows. Try free.

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Bulk SMS

Send bulk SMS to your customers from one NZ platform. Target by tag, get replies back, stay UEMA compliant. 14-day free trial, no contracts.

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14-day free trial · no contracts

Try Two-way SMS free today.

Two-way SMS, bulk SMS, booking reminders, missed call text back and more, all in one NZ platform. Cancel any time.

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