Auto-reply SMS: every enquiry answered in seconds.
Whether it's a web form at 10pm or a text while you're with a customer, nobody likes being left hanging. KiwiTxt sends an instant, friendly reply automatically, then hands the conversation to you.
When to use automatic replies
- New website form enquiries
- Texts that arrive after hours or on public holidays
- Missed calls (with missed call text back)
- Keyword replies, like "Reply PRICE for our price list"
Write a reply that helps
Thank them, say when they'll hear from a person, and give them something useful now, like your booking link or price list. Avoid pretending it's a person if it isn't.
Then follow up
An auto-reply is the start, not the end. Pair it with a follow-up sequence or Conversation AI so leads keep moving even when you're busy.
Auto reply SMS questions.
Can I set different replies for after hours?
Yes. Set a message for when you're closed so people know when to expect an answer.
Does an auto-reply stop me replying personally?
No. The conversation stays in your inbox and you can reply as normal.
Can website forms trigger a text?
Yes. New form enquiries can get an instant SMS reply.
More ways KiwiTxt helps
SMS automation & lead follow-up
Automated SMS for NZ businesses: instant replies to web enquiries, follow-up sequences, SMS CRM and Conversation AI that qualifies leads for you.
Read moreMissed call text back
Missed call text back automatically texts anyone you couldn't answer, so callers don't ring your competitor. Built for busy NZ businesses. Try it free.
Read moreConversation AI
Conversation AI chats with customers by text to collect job details, preferred times and contact info, so your team takes over when the lead is ready.
Read moreTry Auto-reply texts free today.
Two-way SMS, bulk SMS, booking reminders, missed call text back and more, all in one NZ platform. Cancel any time.