SMS surveys: feedback in a reply, not a form.
Long email surveys get ignored. A single question by text, like "How did we do, 1 to 5?", takes seconds to answer. KiwiTxt collects every reply in your inbox, so you can thank happy customers and fix problems before they become bad reviews.
Keep it to one question
The best SMS surveys ask one clear thing: a 1 to 5 score, a yes/no, or "what could we do better?". If you need more, send a follow-up only to the people who replied.
Ideas for feedback texts
- Post-visit satisfaction score
- First-impression check for new customers
- "Which day suits you best for our new class?"
- Product or menu ideas from regulars
- Quick polls before an event
Turn answers into action
Because KiwiTxt is two-way, a low score is the start of a conversation, not just a number. Tag responders by their answer, and invite your happiest customers to leave a Google review.
SMS survey questions.
How do customers answer an SMS survey?
They simply reply to the text. Answers arrive in your KiwiTxt inbox.
How many questions should an SMS survey have?
One is best. Follow up with a second question only if they reply.
Can I send a survey to a group?
Yes. Use bulk SMS to send it to a tag, such as last month's customers.
More ways KiwiTxt helps
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Read moreTry SMS surveys & feedback free today.
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