SMS for law firms: efficient, discreet client texts.
Clients miss appointments and forget to come in to sign. KiwiTxt sends discreet reminders and "documents ready" notices and replies to new enquiries quickly, without putting anything confidential in a text.
Useful, discreet texts
- Appointment reminders
- Documents ready to sign or collect
- Settlement day logistics for property clients
- New enquiry acknowledgements
Discretion first
Keep texts generic: the firm name, a time and a next step. Never include matter details, and confirm a client is happy to receive texts on that number.
Respond to enquiries quickly
An instant acknowledgement of a website enquiry, with a promise of a call back, reassures new clients they've been heard.
SMS for law firms NZ questions.
Is it appropriate for law firms to use SMS?
Yes, for logistics like reminders, kept generic and with the client's agreement.
What should never go in a text?
Matter details or anything confidential.
Can enquiries get an automatic reply?
Yes, an acknowledgement with your next step.
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