Order and delivery texts that stop "where's my order?" calls.
Customers want to know when to expect their order, and they want to hear about delays before they have to ask. KiwiTxt sends ready, on-the-way and delay updates by text, and customers can reply with questions.
Updates customers appreciate
- Order received and confirmed
- Ready for pick-up or click & collect
- Out for delivery, with a time window
- Delayed, with a new estimate
- Delivered, with a thank-you
Bad news travels better by text
A short, honest text about a delay keeps customers on side far better than silence. Give the new estimate and invite them to reply if it doesn't work.
Manual or automated
Send updates by hand from your inbox, or use automation to send them as orders move through each stage.
Order update SMS questions.
Can customers reply to an order update?
Yes. Replies come into your inbox as two-way conversations.
Can order texts be automated?
Yes. Use automation to send updates at each stage.
Should I text about delays?
Yes. A quick heads-up with a new estimate prevents frustrated calls.
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Two-way SMS, bulk SMS, booking reminders, missed call text back and more, all in one NZ platform. Cancel any time.