Guide · text examples

Business text message examples you can copy and edit.

Stuck on what to write? Here are real-world text message examples for the situations small businesses deal with every day. Swap in your details, keep them short, and add an opt-out to anything promotional.

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Bookings and reminders

  • "Hi [Name], your appointment at [Business] is confirmed for [Day] at [Time]. Reply C to cancel."
  • "Reminder: see you tomorrow at [Time]. Reply YES to confirm or R to reschedule."
  • "It's been 6 months since your last check-up at [Business]. Book here: [link]"
  • "A spot just opened today at 3pm. Want it? Reply YES."
  • "Running 10 minutes behind today, sorry! See you shortly."

Leads and quotes

  • "Thanks for your enquiry, [Name]! We'll be in touch today. What suburb are you in?"
  • "Sorry we missed your call, we're on a job. How can we help?"
  • "Any questions about the quote we sent yesterday?"
  • "Happy to go ahead? Reply YES and we'll lock in a date."
  • "Just checking in: still keen on the [service]? Reply and we'll call."

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Updates

  • "Your order is ready for pick-up at [Store]. Open till 5pm."
  • "On my way, about 20 minutes away."
  • "Your car is ready. Total $[amount]. Pay on pick-up or here: [link]"
  • "Due to the weather, today's session is cancelled. Rebook: [link]"
  • "Friendly reminder: invoice #[no] ($[amount]) is due Friday. Pay here: [link]"

Marketing and loyalty (with opt-out)

  • "[Business]: 20% off all services this week only. Book: [link] Reply STOP to opt out"
  • "Happy birthday [Name]! Your next coffee's on us. Reply STOP to opt out"
  • "We've missed you! Here's $10 off your next visit. Reply STOP to opt out"
  • "VIP early access: new season stock lands tomorrow. Reply STOP to opt out"
  • "Thanks for visiting [Business]! Mind leaving a quick review? [link]"
Popular uses
RemindersLead repliesUpdatesOffers
FAQ

Business text message examples questions.

How long should a business text be?

Ideally under 160 characters, one clear message with one action.

Do all business texts need "Reply STOP"?

Marketing texts need an opt-out in NZ. It's good practice for others too.

Can I save these as templates?

Yes. Save your edited versions in KiwiTxt and reuse them in one click.

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